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Forbes reveals a new enterprise trend: “Labor Force Innovation”

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Only a decade ago, machine learning (ML) and artificial intelligence (AI) were relegated research labs, technical publications, and big-budget science fiction films. To borrow a phrase from MDV partner and bestselling author, Geoffrey Moore, ML and AI have now “crossed the chasm” and joined the enterprise toolkit, and they will have a profound impact on the way businesses work. WorkFusion board member and MDV general partner, Katherine Barr, does an excellent job contextualizing the workforce power of ML and AI in a guest blog post today on Forbes.

Katherine focuses her observations in an arena she calls “Labor Force Innovation.” She shares our fundamental belief that pairing human workers with machine learning and automation will transform knowledge work and unleash new levels of human productivity and creativity. Were it not for advances in automation, the swelling volume of data would overwhelm knowledge workers and cripple businesses. WorkFusion prevents this burden by routing knowledge work “to either internal subject matter expert employees, external crowdsourcing resources or to machines.” 

Katherine mentions the now famous book by our friends Erik Brynjolfsson and Andrew McAfee, Race Against the Machine. Two potential paths for the working world are presented in the book: in the first, machines eat jobs because society fails to push the boundaries of human creative potential. In the second, people seize the opportunity presented by ongoing automation and learn new skills, elevate their efforts, and find new ways of applying human intelligence. Katherine and the team at WorkFusion are working to blaze that second path.

We thank Katherine and the MDV team for their support and enthusiasm and Forbes for covering what we believe will be a prolific and important topic in business. Looking forward, we’ll shortly be announcing a very exciting technical development that may very well be one of the biggest leaps forward yet for the Labor Force Innovation field. Stay tuned, and thanks for reading.  



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